Privacy Policy

Privacy Policy for Elegance Edge Decor & Design UAE

Welcome to Elegance Edge Decor & Design UAE. We are committed to protecting your privacy and safeguarding any personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, engage our services, or interact with us in other ways.

If you have any questions or concerns about this policy, please contact us at: info@eleganceedgeae.com

1. Scope and applicability

This Privacy Policy applies to:

Our website address is: https://eleganceedgeae.com.
Personal data collected through our business dealings, including inquiries, quotes, project consultations, orders, and communications.
Any other interactions you have with us that involve the processing of personal data.

It does not apply to third-party sites, products, or services that may be linked from or integrated with our Services, unless we explicitly state otherwise.

2. Data we may collect

We collect several categories of personal data to provide and improve our services. This includes:

A. Information you provide to us

Contact details: name, email address, phone number, company name (if applicable), job title.
Project information: details about your décor needs, preferences, budget, timelines, venue location, and any files or media you provide (e.g., photos, mood boards, measurements).
Communications: records of your correspondence with us, including inquiries, quotes, contracts, and feedback.
Billing information: payment details necessary to process transactions (processed by payment processors; we do not store full card data on our systems unless required and allowed).

B. Information we collect automatically

Device and usage data: IP address, browser type, operating system, pages visited, time and date of visits, referral source.
Cookies and similar technologies: to understand your preferences and improve our Services.

C. Information from third parties

Integrated services: if you connect via third-party services or suppliers, we may receive information from them (e.g., business partners, event coordinators) to fulfill your requests.

3. How we use your data

We use your data to provide, improve, and secure our services. This includes:

To fulfill contracts and provide services: create quotes, manage projects, communicate timelines, and deliver finished décor solutions.
Customer support: respond to inquiries, handle complaints, and provide assistance.
Account and relationship management: manage your account, preferences, and communications.
Billing and payments: process invoices and payments (via secure processors).
Marketing and communications: send you information about our services, promotions, events, and newsletters (you can opt out at any time).
Quality and security: detect fraud, protect our rights, and maintain the safety and integrity of our Services.
** analytics and improvement**: analyze usage to improve our offerings and user experience.
Compliance: comply with legal obligations and enforce our terms and policies.

4. Legal bases for processing (for EU/UK data subjects, where applicable)

Consent: where you have given consent.
Contractual necessity: to perform a contract or take steps at your request before entering into a contract.
Legitimate interests: for purposes such as fraud prevention, security, and improvements to our services.
Legal obligation: to comply with applicable laws and regulations.

If you are located in the EU/UK, you may withdraw consent at any time where consent is the basis of processing.

5. Sharing and disclosure of your data

We may share your information with:

Service providers: third-party companies that assist with service delivery (e.g., payment processors, CRM systems, project management tools) under appropriate confidentiality obligations.
Business partners: collaborators or vendors involved in your project (e.g., suppliers, photographers, event coordinators) as necessary to fulfill the project.
Professional advisors: legal, tax, or accounting professionals as needed.
Legal requirements: to comply with laws, respond to lawful requests, or protect our rights and safety.

We do not sell your personal data to third parties.

6. International transfers

If you are outside the United Arab Emirates, your data may be transferred to and stored in the UAE or other jurisdictions. We will take steps to ensure your data remains protected in accordance with applicable data protection laws.

7. Data retention

We retain personal data only for as long as necessary to:

fulfill the purposes for which it was collected,
comply with legal obligations,
resolve disputes, and
enforce our agreements.

Typical retention periods:

Contact and communications: 3–7 years.
Projects and billing records: 7 years (or as required by law).

When we no longer need data, we will securely delete or anonymize it.

8. Your rights

Depending on your jurisdiction, you may have rights including:

Accessing, updating, or correcting your personal data.
Requesting deletion of your data.
Objecting to or restricting processing.
Porting your data to another service where applicable.
Withdrawing consent (where applicable).

To exercise your rights, contact us using the details below. We will respond in accordance with applicable law.

9. Security of your data

We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no method of transmission or storage is absolutely secure. If you have any concerns about security, please contact us.

10. Cookies and tracking technologies

We use cookies and similar technologies to:

Remember your preferences,
Understand how you use our Services,
Improve our marketing efforts.

You can manage cookies via your browser settings. Some cookies are necessary for the site to function.

11. Children’s privacy

Our Services are not intended for children under 16. If you become aware that a child has provided us with personal data, please contact us and we will take steps to remove that information.

12. Your consent and changes to this policy

By using our Services or providing us with your information, you agree to the collection, use, and sharing described in this Privacy Policy. We may update this policy from time to time. We will publish the updated policy on our site and adjust the “Last updated” date.

If the changes are material, we may provide additional notice.

13. How to contact us

Email: info@eleganceedgeae.com
Address: Office 1306, The Metropolis Tower – Burj Khalifa Blvd – Business Bay – Dubai – United Arab Emirates
Phone: +971 4 553 7901, WhatsApp Now. +971 54 519 7474

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us using the above contact details.

Appendices (optional)

Appendix A: Data Inventory (high-level overview of categories of personal data we process)
Appendix B: Data Security Measures (brief outline of security controls)
Appendix C: Data Retention Schedule (timeline for data types)